General Information

How many languages is it possible to browse in?
The syrah.online browsing language is only vailable in English
Are out-of-stock items restocked?
If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.
Will I receive the same product that I see in the photo?
Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.
How can I be sure that I’ve made my purchase correctly?
Once you have placed your order, you will receive a confirmation email on your inbox. Please also check your spam folder. If you do not receive an email, please contact our costumer service by sending an email to info@syrah.online
Can I remove items from my order?
Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.
What should I do if I receive a faulty item?
syrah.online only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our costumer service by sending an email to info@syrah.online
What should I do if I receive an incorrect item?
If you were to accidentally receive an item that you did not order, please contact our costumer service by sending an email to info@syrah.online
Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. – never a PO Box).If for some reason you are not at home, you can contact our transporter and arrange a Drop Point.
How long will my order take to arrive?
Standard deliveries for Continental Portugal take 2 to 3 working days.